Your Views

We want to provide services that are shaped by you.

If you have something good or bad to say about our services, or just some advice on how we could do better, then we want to hear your voice.

  1. Give us a call on 0300 222 5704.
  2. Email us on
  3. Complete our annual survey, either online or in person.
  4. Attend one of our focus groups (if you have a good idea for a group who we could visit get in touch and let us know).

Feedback Roles

We welcome views from every person we come into contact with, from people using our services, friends, family, carers and professionals alike.

We also have specific volunteer roles to help us collect views more comprehensively. Take a look at our roles below, which cover a wide range of skills and opportunities and let us know which one appeals to you:

Peer Group Partners

If you already volunteer for a group like Age UK or the Carers Trust and would like to help us communicate better with those groups, for just a few hours a month you can become a Peer Group Partner.

Peer Group Partners Information

Total Voice Survey Volunteer Roles

We are going to be running our survey once a year, and our first one will happen this summer. If you’d like to make sure you’re involved, email us at

If you’ve got a bit more time to spare why not help us write our surveys…

Feedback Coordinator – Survey Maker Information

Or if you’re better at asking questions and listening to answers why not come on board as a Feedback Coordinator – focus group facilitator…

Feedback Coordinator – Group Facilitator Information

Or if you prefer data processing why not join us as a Feedback Coordinator – data checker…

Feedback Coordinator – Data Checker Information 

Contact Us

If you think that the roles here, or on any of our other volunteering pages sound like something you might be interested in, please contact us on 0300 222 5704 or email We’ll have a chat with you about your interests and skills and see what role might fit best.

Volunteer Application Form

Application Equality Form