Independent Health Complaints Advocacy (IHCA)

Do you want to make a complaint about a service you or someone you know have received from the NHS but are not sure where to start?

VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you. We also have a dedicated website which has a wide range of information to support you make a complaint.

Independent Health Complaints Advocacy

The Independent Health Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

Our dedicated website, www.nhscomplaintsadvocacy.org has a wide range of information to support you to make an NHS complaint by yourself, including self help information in Easy Read, large print version and community languages.

Self Help tools include:

  • A guide to raising concerns
  • How to access medical records
  • Tools to help record complaint information
  • How to write a letter of complaint

You might decide that you need support to make a complaint. VoiceAbility advocates can work with you to ensure you understand your options and help you to achieve the outcome you are seeking.

You can ask for an advocate to assist you at any point in your complaint. If you would like an advocate to work with you, please contact our dedicated helpline.

Referral Form