We operate a ‘no wrong door’ system at Total Voice, so however you choose to contact us, we won’t pass you from pillar to post. We’ll listen to you and make sure that you speak to the person who can support you the best. Below you can find details of our main helpline, our partners at NYAS and CDA, and details of how to contact us if you use a text phone.
If you have additional communication needs, and you want any information about us in a different format (e.g. easyread, large print or audio), please contact us and we will work with you to get you what you need.
If you are not sure which of our services you need, please contact us via our standard helpline. Our team will be happy to help you:
| 0300 222 5704
If you know that you need a service from our children and young person’s team at NYAS, please contact them directly:
| 0808 808 1001
If you know that you need a service from our team at Cambridgeshire Deaf Association, please contact them directly:
Write to Us
If you want to write to our team, please use our main mailing address:
Total Voice Cambridgeshire and Peterborough
The Old Granary
Text Phone Details
If you are a text phone user, simply dial 18001 followed by our normal phone numbers and a translator will act as an interface between you and a VoiceAbility team member. This works the other way as well, so if we need to get in touch with you, we can call a text phone by dialing 18001 followed by your number. We can speak to an operator who converts it to text.
You can find our more information about text phones by downloading this useful text phone instruction leaflet.